FAQ

    • Can I alter my order?
    • When will my order arrive?
    • What countries do you ship to?
    • Do you sell gift vouchers?
    • Why is my perfume weak after adding alcohol?
    • How do I make my perfume oil last longer?

    Ordering and delivery

    Can I alter my order?

    Yes! While we have same day fulfilment it is often possible for us to add to your order. You can either contact us or you can simply place a second order and use the discount code noship to remove shipping charges. We will see your order and merge them together. If you have received a tracking number from a courier it may not be possible to change your order — just contact us and we'll let you know the status.

    When will my order arrive?

    Orders shipped to U.S. locations will be delivered within two to eight working days. Shipping to countries outside of the U.S. may take a few days more. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

    Orders in New Zealand and Australia may be delivered overnight and up to 5 working days. We also accept local pickups at our workshop in Lower Hutt (lower North Island) but please call first.

    What countries do you ship to?

    We ship to almost every nation. Please check our shipping policy before ordering for clarification. Shipping is always by courier and is very fast - usually 2 – 8 days at most.

    Miscellaneous

    Do you sell gift vouchers?

    Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. To purchase, please visit our Gift Cards page.

    Perfumery General

    Why is my perfume weak after adding alcohol?

    When you blend your perfume oil (also known as "juice") with alcohol it needs to rest so everything can meld together and the molecules can start performing their magic. There is a bit of a bell curve associated with this; when you first dilute your perfume it will have an overabundance of top note power but longevity will be poor. As time passes (typically about a month) the top notes will settle and the longevity will increase. The ideal time to sell a perfume is when you reach that equilibrium where top notes are as diffusive as possible with the scent lasting longest on the skin. This ideal time can only be determined by experimentation.

    How do I make my perfume oil last longer?

    Unfortunately there is no holy grail for adding longevity to a pre-made blend (sometimes called a "perfume oil"). Many commercial suppliers of perfume oils use large amounts of diluent to increase their profits. The only real solution is to purchase from a quality guaranteed company like Fraterworks. Here is our range of pre-made fragrance oils.